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AI Chatbots & Virtual Assistants

Assistants for your website, app and WhatsApp that answer from your own knowledge.

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AI Chatbots & Virtual Assistants illustration

What is an AI chatbot?

An AI chatbot is a conversational assistant that understands natural language and answers from your business knowledge. Unicorn Softech builds chatbots for websites, mobile apps, WhatsApp and internal tools that answer accurately from your documents, hand over to humans when needed, and connect to your systems to book, order or update records.

See it

What it looks like

Uni · AI agent (demo) online
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How it works

AI Chatbots & Virtual Assistants in 5 steps

  1. 01User asks
  2. 02Find knowledge
  3. 03Generate answer
  4. 04Act or hand over
  5. 05Resolved

What we deliver

What you get with AI Chatbots & Virtual Assistants

01

Website & in-app chat

Branded chat widgets with streaming answers and source citations.

02

WhatsApp & messaging bots

Assistants on WhatsApp, Slack, Teams and other channels your users already use.

03

Knowledge grounding

Answers drawn from your docs, FAQs and product data — not from guesses.

04

Human handover

Smooth escalation to your support team with the full conversation attached.

05

Actions & integrations

Bookings, order status, lead capture and CRM updates from inside the chat.

06

Analytics

Conversation insights showing what users ask and where the bot falls short.

Common use cases

  • 24×7 customer support
  • Lead qualification on marketing sites
  • Internal HR and IT helpdesk assistants
  • E-commerce shopping assistants
  • Appointment booking for clinics and services

Tools and technology

We choose per project. These are the tools we use most for ai chatbots & virtual assistants.

  • OpenAI
  • Anthropic Claude
  • WhatsApp Business API
  • Twilio
  • Next.js
  • React Native
  • pgvector
  • Website & in-app chat
  • WhatsApp & messaging bots
  • Knowledge grounding
  • Human handover
  • Actions & integrations
  • Analytics
  • 24×7 customer support
  • Lead qualification on marketing sites
  • Internal HR and IT helpdesk assistants
  • E-commerce shopping assistants
  • Appointment booking for clinics and services

FAQ

AI Chatbots & Virtual Assistants: common questions

Will the chatbot make things up?

We ground answers in your approved content, show sources, and instruct the bot to say it does not know rather than guess. We also test with real questions before launch.

Can the chatbot work in multiple languages?

Yes. Modern language models handle many languages, including Hindi and Gujarati, and can answer in the language the user writes in.

Can it connect to our existing systems?

Yes. The assistant can call your APIs to check orders, create tickets, book appointments or update your CRM, with permissions you control.

Related

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Generative AI & LLM App Development

Products powered by large language models — from first prototype to production.

RAG & Knowledge Assistants

Ask questions across all your documents and get cited, permission-aware answers.

Let's talk about AI Chatbots & Virtual Assistants

Book a free 60-minute consultation. You'll leave with a feature list, a rough estimate and a practical first step — no obligation.

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